What is the anticipated timeline of transitioning members to Perth Stadium?
Now that the deal has been finalised for the club to play at Perth Stadium from 2018, the club has commenced relocating members. Although much work has been done in preparation for this, there are operational elements that couldn't be finalised until the deal was complete, so the club asks our loyal members to be patient with us throughout this process. As a guide, the anticipated timeline for transition to Perth Stadium is as follows (note that this is subject to change):
October: Noteholder allocation offers and Seat Secure windows - COMPLETE
November: Season member allocation offers and Seat Secure windows - COMMENCING FRIDAY, NOVEMBER 10
December: 2018 renewal invoices for balance payments issued (less the $50 deposit paid per seat during Seat Secure windows)
January: 2018 renewal payments due
February: In The Wings upgrade offers commence. 2018 membership packs begin mailing
Can I see a map of Perth Stadium?
Help! Virtual Venue won't load for me?
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Will I get to sit with my friends and family in the new stadium?
Members were given the opportunity in the grouping stage to advise the club who they wish to be seated with at Perth Stadium. The nominated group leader will be responsible for all correspondence regarding the transition, and for securing your group’s offer of seating at Perth Stadium. Members who did not submit a grouping form were contacted by the club in August and September with their assumed group information. There is no further opportunity to amend grouping information.
Is communication going to be sent via email, phone or mail?
All communication will be sent by the club via email. The club has been in email contact with group leaders regularly since August, so please contact the club if you are a group leader and have yet to receive any emails.
Will I be allocated the same seat as I have at Domain stadium?
Perth Stadium is a new facility with a different layout and seating configurations to Domain Stadium. It will not be possible to replicate your same seated position at the new stadium; however, we are confident that your match day experience will be significantly improved. The club will offer groups an initial placeholder allocation at Perth Stadium. This allocation is designed to get all members in the best possible position while keeping groups together. Group leaders will then have the opportunity to accept this placeholder offer or select alternative seats that may be available. This phase will be known as your ‘Seat Secure’ window.
I am an In The Wings member; when will I receive an offer for Perth Stadium?
At this stage, the club is unable to estimate how many In The Wings members will be offered memberships at Perth Stadium. The number of In The Wings members to receive an offer of membership will depend on many factors, including how many current Season members decide to transition from Domain Stadium and how many seated memberships each In The Wings member requests (remembering that each In The Wings member is eligible for up to two adult and two junior memberships). In The Wings members will be contacted with their 2018 membership renewal information in November 2017, with the upgrade process likely to commence sometime in early 2018. In The Wings members should renew their In The Wings membership, which will be upgraded once an offer of access membership is made and accepted.
Where are the undercover seats at Perth Stadium?
Although Perth Stadium is reported to have 85% of seats under the dripline, the roof is very lightweight - and very high. This means that most sections are subject to the elements, particularly in the event of heavy rain or wind. The club recommends that members use Virtual Venue to navigate sections of Perth Stadium for a greater understanding of cover.
What is accessibility like at Perth Stadium?
Perth Stadium has been designed with accessibility in mind for all patrons. Level 5 can easily be accessed by escalators and lifts, with the ability walk around the whole concourse. You can enter at any gate to reach your seat. The only areas that can't be reached by escalator or lift are Sections 326 - 334 (west) and 301 - 310 (east). These sections will be reached from stairs on level 1.
Where is the West Coast Eagles race at Perth Stadium? What about the away team cheer squad?
The team will run out near the Field Club - section 117 - and run back in near section 114. The opposition cheer squad will be located at the eastern end of the ground.
Why are the first few rows in Sections 117 - 119 marked as Restricted View?
These seats are located behind the players' benches. The roof structure above the dugouts restricts some sight to the boundary line in front. You will still see the majority of play.
How will the Seat Secure windows run?
Seat Secure windows will run in order of consecutive length of membership (your group’s priority will be based on the tenure of the longest-serving member within your group). Group leaders will be notified of their Seat Secure window opening time by email on Friday, November 10. Seat Secure windows will commence on Tuesday, November 14. All windows will close at 5pm on Monday, November 27.
What is my group’s allocation at Perth Stadium?
From Friday, November 10, group leaders will be able to log in to their West Coast Eagles Account to view their group's allocation. Click on 'VIEW SEATS' to see the allocation listing and the closest view from the seats in Virtual Venue.
We are happy with our group's allocation - how do we secure this?
If your group is happy with your placeholder allocation, you don't need to wait until your Seat Secure window opens. Once you receive your allocation by email, you can log in to your West Coast Eagles Account Manager and select 'Pay Deposit' to secure your seats. Click here for a step-by-step user guide.
We would like to see what else is available. How do we do this?
To attempt to change your placeholder allocation, group leaders will need to wait until their Seat Secure window opens. Please note that you cannot attempt to change their allocation before this - even if you visit the Membership Services Centre. Once your window opens, you will be able to select CHANGE when you log in to your West Coast Eagles Account Manager, and follow the prompts. The functionality to try and change your seats using Virtual Venue is only available on a desktop computer or laptop (mobile functionality not available for this process). Click here for a step-by-step user guide.
How long will I have to make a decision about my group’s seats?
Once your group’s Seat Secure window opens, it will remain open until 5pm on Monday, November 27; however, it is important to note that the flexibility and options to re-locate your placeholder allocation will diminish the longer you wait to attempt to change your seats. Please note that will not lose your placeholder allocation until you press 'submit payment' on the change of seats.
How long will I have to try to change my seat? Will it be on a timer like a Ticketmaster onsale?
No, there will be no timer. However, when viewing and selecting new seats in the seat relocation portal, there will be other users who may select the same seats as you have. If this occurs, you will receive an error. Once you pass the checkout stage and select HOLD SEATS, these will remain on hold for you for 30 minutes.
I've picked some new seats but I'm getting an error. It says I can't leave a single seat?
Correct. The seat relocation portal is designed to minimise the number of single seats left in the stadium. You will not be able to leave a single seat on its own.
I've placed seats in my cart but now they've disappeared?
When viewing and selecting new seats in the seat relocation portal, there will be other users who may select the same seats as you have. If this occurs, you will receive an error. Once you pass the checkout stage and select HOLD SEATS, these will remain on hold for you for 30 minutes.
I want to upgrade to Club 87 or Blue and Gold Terrace! How do I do this?
Once your Seat Secure window opens, you will be able to log in to the seat relocation portal in your West Coast Eagles Account. In the CHANGE option, you can navigate to the Club 87 area (Sections 344 - 346), or Blue & Gold Terrace (Sections 351 - 354). If there are still seats available in those areas once your window opens, simply select the seats you want and proceed to payment. Click here for information on Club 87 and here for details about Blue & Gold Terrace.
Can I visit Perth Stadium to view my seat in real life before I make a decision?
No. Perth Stadium is currently a construction site and will not be open to the public until early 2018. In order to effect a smooth transition in time for our first home match of 2018, seat allocations must be completed prior to December 2017.
How much will our memberships cost?
The club has been working to provide a range of membership package options and prices at Perth Stadium. Members and group leaders will be able to view all available prices and options within Virtual Venue, or click here to view the details of each package.
Some memberships in the Virtual Venue are listed as POA. What does this mean?
POA stands for price on application. These memberships are our Premium packages and include hospitality benefits as well as a seat. For prices and availability, please contact the Premium Sales team on email@example.com, visit the website at http://events.wce.com.au/perth-stadium/about, or phone (08) 9381 1111.
Will there be a Captain's Club membership at Perth Stadium?
As Perth Stadium has a brand new layout, with a different seating bowl design and function room placement to Subi, the club is refreshing all membership categories and their benefits. As such, 'Captain's Club' as a seating category will no longer exist; however, the club intends on carrying over the legacy of the Captain's Club in the following ways:
- The Perth Stadium River Room will be named the 'Captain's Club', allowing members to continue to enjoy their cherished match day experience in a much larger room, with stunning city and river views. The River Room is located on level 3 west.
- Members who held a Captain's Club membership at Domain Stadium will continue to be acknowledged on honour boards upon reaching 20 years of membership. These will be displayed in the Captain's Club at Perth Stadium.
- The club will explore the option of holding Captain's Club lunches prior to a few matches each season, at an affordable price with appearances from guest speakers. Those who held a Captain's Club membership at Domain Stadium will have a priority to book into these functions.
A and B Reserve members will be provided first priority for access to the Captain's Club function room at Perth Stadium; however, it is hoped that capacity allow will allow access to most reserved seat members wishing to utilise the space. Usage and capacity issues will be monitored throughout the season.
Are there alcohol-free (dry) areas allocated at Perth Stadium?
Yes, sections 550 and 511 will be alcohol-free.
How do I secure my group’s initial placeholder allocation if we decide to accept it?
You will be able to secure your group’s initial placeholder allocation through your West Coast Eagles Account Manager. Once you have viewed your initial placeholder offer, and you are happy with it, select PAY DEPOSIT and follow the prompts for the checkout stage to secure the seats with a $50 deposit per seat. The group’s seat deposits must be completed in one transaction, using a credit card.
I missed my group’s Seat Secure window. Do I lose our offer?
No. Your group’s initial placeholder allocation is maintained until your seats are secured and cannot be chosen by another group. The club strongly urges group leaders to access their Seat Secure window as early as possible once it is open, as your group’s ability to move location will diminish the longer you wait to secure your seats and as more windows open.
How does the deposit payment work?
It will be the responsibility of the group leader to secure the seats for their group with a $50 deposit for each seat in the group. This will be completed in one transaction, using the same credit card. This deposit will then appear as a credit on each member’s individual account for their 2018 renewal. It will be the group leader’s responsibility to collect the $50 deposit per seat from their group members.
When will I receive the invoice for the balance of my membership renewal payment?
Individual members will be issued an invoice for payment of the balance of their 2018 membership renewal (less the $50 deposit per seat) from December. Eagle Easy payment deduction dates will begin from January 2018.
Can I pay my group’s deposit on my Eagle Easy nominated card?
You may use the same card that you use for your Eagle Easy membership payment(s); however, you will have to manually perform the transaction to pay the $50 deposit(s) when you secure your seat through the Virtual Venue; this will not occur automatically.
I don’t have a debit/credit card; how can I pay my deposit?
Members without a debit or credit card are advised to contact the Membership Services Centre. Please note that the only way to change your initial placeholder allocation, pending availability, and finalise the transaction, is by utilising Virtual Venue and paying with a debit/credit card. We would strongly recommend using a debit or credit and securing your seats through the Virtual Venue process online.
I want to upgrade my group to more than a reserved seat package; how do I do that?
Perth Stadium will offer members an unrivalled match day experience, with more membership options than ever before. If members wish to upgrade into a lounge or terrace package, with access to indoor viewing and bar spaces, some available options will appear within the seat relocation portal. Group leaders can select these, pending availability, during their Seat Secure window. For other Premium options, please contact the Premium Sales team on firstname.lastname@example.org or (08) 9381 1111.
I can’t make it to 11 home matches and would like a reduced-game package instead.
The club is excited to offer three- and five-match general admission packages to WA members for the first time in 2018. These will be located in the general admission (GA) area on level 5, where there will be a range of non-allocated seating options to choose from, as well as fantastic amenities. GA areas will be available for viewing in Virtual Venue. To relinquish your placeholder allocation and opt for a GA package instead, please email email@example.com with notification that you will not be taking your reserved seat offer, and a staff member will be in contact with you to finalise your membership payment.
I have junior or concession members within my group; how do we make those adjustments?
Group members will be issued their 2018 membership renewal invoices with adjustments made if they have held a junior or concession membership in 2017 (with conditions; please click here to view terms and conditions for junior and concession memberships). All prices in Virtual Venue are listed as the adult rate. To view concession or junior prices, simply click on the PRICE LIST tab when viewing seats in Virtual Venue.
What if the seat allocation within my group is incorrect and I have to change who is in each seat?
Group leaders will need to secure the allocation of seats as is for your group during your Seat Secure window. Group members will then be issued their 2018 renewal invoices with adjustments made to reflect the seating arrangement they held in 2017. If the information on renewal invoices remains incorrect, please email changes to firstname.lastname@example.org once invoices are issued (from December). Note that the club will not be able to respond to any requests for changes until after invoices are issued.
What if I can’t use Virtual Venue?
It’s important that group leaders are able to access and use Virtual Venue as it is the only way to gain an accurate view of seats at Perth Stadium. If you are encountering technical difficulties, try accessing Virtual Venue on an alternative device or browser. Please note that Virtual Venue functions best on Chrome. You may need to refresh when opening (Ctl+R) in Internet Explorer or Firefox. You should have no issues opening the Virtual Venue on a smart phone or tablet. If problems persist, contact the Membership Services Centre on email@example.com or (08) 9388 4566 if you are a group leader (please keep in mind that the club will experience a high volume of calls and emails and you may experience a delay). Please rest assured that your initial placeholder allocation will remain in your account until your seats are confirmed.
Can I come in and visit the Membership Services Centre to use Virtual Venue?
It is very important that group leaders attempt to access Virtual Venue from their own device. Should you encounter technical difficulties, please contact the club using the details listed above. If group leaders feel they need help to complete the online process, please contact the Membership Services Centre for a consult appointment, which will occur at the end of the seat allocation period. To avoid disappointment, we ask that group leaders do not visit the Membership Services Centre without first making a consult appointment.
Can I pay the full balance of my seats during the Seat Secure window?
No. Members will need to wait until 2018 membership renewal invoices are issued, from December.