The configuration of my group of seats is incorrect. How can I change this?
Should you need to make any corrections to the way that individual seats are allocated, please ask your group leader to send an email to email@example.com before Wednesday, January 31, 2018. All requests must be made in writing, and you will receive an email confirmation once the request has been actioned (please allow four weeks for this to be actioned; however, please complete payment of your invoice by the due date in the meantime).
When will I receive my renewal invoice for 2018?
Members will be emailed their renewal advice from Wednesday, December 20, 2017. A copy of this advice has been lodged with Australia Post, and will arrive in early January. The information in your renewal advice is correct as at December 12, 2017 (so if you have made any changes with the club since this date, these will not be reflected on your renewal invoice).
I'm on an Eagle Easy payment option. When will my payment(s) be processed?
Eagle Easy payments will be process on Thursday, January 18 for all members on an Eagle Easy payment plan (first instalment if you are on a TwoPart or FourPart option).
If you need to make any changes to your Eagle Easy payment option (either opt-out, change plan, or change credit card), please contact the Membership Services Centre on (08) 9388 4566 by Wednesday, January 17, 2018.
PLEASE NOTE THAT CREDIT CARD CHANGES CAN NOT BE COMPLETED ONLINE.
When will my membership pack arrive?
Your 2018 membership card and pack will be dispatched by the end of February 2018, and will arrive sometime in mid-March. You will also be emailed an e-card, which will allow you access into Perth Stadium, should your full pack not arrive in time for round one.
What is the anticipated timeline of transitioning members to Perth Stadium?
With the deal to play at Perth Stadium from 2018 finalised, the club began relocating existing seated members in October 2017, with Seat Secure windows closing on Monday, November 27. As a further guide, the anticipated timeline for additional transition to Perth Stadium is as follows (note that this is subject to change):
October: Noteholder allocation offers and Seat Secure windows - COMPLETE
November: Season member allocation offers and Seat Secure windows - COMPLETE
December: 2018 renewal invoices for balance payments issued (less the $50 deposit paid per seat during Seat Secure windows)
January: 2018 renewal payments due January 25, 2018
February: In The Wings upgrade offers commence. 2018 membership packs begin mailing
Can I see a map of Perth Stadium?
Help! Virtual Venue won't load for me?
The Virtual Venue is accessible on all browsers but we recommend users being on the most recent version. Please make sure you don't leave the page before the Virtual Venue fully loads. If a user accesses the URL and then navigates away from that browser tab before the Virtual Venue fully loads then sometimes that could cause errors to occur.
Once you have loaded the Virtual Venue on your browser the first time, you may occasionally need to clear the cache to refresh it. To clear the cache, press Ctrl+F5 on your keyboard.
I am an In The Wings member; when will I receive an offer for Perth Stadium?
At this stage, the club is unable to estimate how many In The Wings members will be offered memberships at Perth Stadium. The number of In The Wings members to receive an offer of membership will depend on many factors, including how many current Season members decide to transition from Domain Stadium and how many seated memberships each In The Wings member requests (remembering that each In The Wings member is eligible for up to two adult and two junior memberships). In The Wings members have been contacted with their 2018 membership renewal information, with the upgrade process likely to commence sometime in early 2018. In The Wings members should renew their In The Wings membership, which will be upgraded once an offer of access membership is made and accepted.
Where are the undercover seats at Perth Stadium?
Although Perth Stadium is reported to have 85% of seats under the dripline, the roof is very lightweight - and very high. This means that most sections are subject to the elements, particularly in the event of heavy rain or wind. The club recommends that members use Virtual Venue to navigate sections of Perth Stadium for a greater understanding of cover.
What is accessibility like at Perth Stadium?
Perth Stadium has been designed with accessibility in mind for all patrons. Level 5 can easily be accessed by escalators and lifts, with the ability walk around the whole concourse. You can enter at any gate to reach your seat. The only areas that can't be reached by escalator or lift are Sections 326 - 334 (west) and 301 - 310 (east). These sections will be reached from stairs on level 1.
Where is the West Coast Eagles race at Perth Stadium? What about the away team cheer squad?
The team will run out near the Field Club - section 117 - and run back in near section 114. The opposition cheer squad will be located at the eastern end of the ground.
How did the Seat Secure windows run?
Seat Secure windows ran in order of consecutive length of membership (your group’s priority was based on the tenure of the longest-serving member within your group). Group leaders were notified of their Seat Secure window opening time by email on Friday, November 10. Seat Secure windows commenced on Tuesday, November 14. All windows closed at 5pm on Monday, November 27.
What are the membership prices for 2018?
The club has been working to provide a range of membership package options and prices at Perth Stadium. Members and group leaders will be able to view all available prices and options within Virtual Venue, or click here to view the details of each package.
Some memberships in the Virtual Venue are listed as POA. What does this mean?
POA stands for price on application. These memberships are our Premium packages and include hospitality benefits as well as a seat. For prices and availability, please contact the Premium Sales team on firstname.lastname@example.org, visit the website at http://events.wce.com.au/perth-stadium/about, or phone (08) 9381 1111.
Will there be a Captain's Club membership at Perth Stadium?
As Perth Stadium has a brand new layout, with a different seating bowl design and function room placement to Subi, the club is refreshing all membership categories and their benefits. As such, 'Captain's Club' as a seating category will no longer exist; however, the club intends on carrying over the legacy of the Captain's Club in the following ways:
- The Perth Stadium River Room will be named the 'Captain's Club', allowing members to continue to enjoy their cherished match day experience in a much larger room, with stunning city and river views. The River Room is located on level 3 west.
- Members who held a Captain's Club membership at Domain Stadium will continue to be acknowledged on honour boards upon reaching 20 years of membership. These will be displayed in the Captain's Club at Perth Stadium.
- The club will explore the option of holding Captain's Club lunches prior to a few matches each season, at an affordable price with appearances from guest speakers. Those who held a Captain's Club membership at Domain Stadium will have a priority to book into these functions.
A and B Reserve members will be provided first priority for access to the Captain's Club function room at Perth Stadium; however, it is hoped that capacity allow will allow access to most reserved seat members wishing to utilise the space. Usage and capacity issues will be monitored throughout the season.
Are there alcohol-free (dry) areas allocated at Perth Stadium?
Yes, sections 550 and 511 will be alcohol-free.
I missed my group’s Seat Secure window. Do I lose our offer?
No. Your group’s initial placeholder allocation has been automatically secured by the club, and each group member will now receive an invoice for the full payment of their seat. Please note that group members must renew prior to January 25, 2018, to ensure they have secured membership for the 2018 season.
I can’t make it to 11 home matches and would like a reduced-game package instead.
The club is excited to offer three- and five-match general admission packages to WA members for the first time in 2018. These will be located in the general admission (GA) area on level 5, where there will be a range of non-allocated seating options to choose from, as well as fantastic amenities. GA areas will be available for viewing in Virtual Venue. To relinquish your placeholder allocation and opt for a GA package instead, please email email@example.com with notification that you will not be taking your reserved seat offer, and a staff member will be in contact with you to finalise your membership payment.
I have junior or concession members within my group; how do we make those adjustments?
Group members will be issued their 2018 membership renewal invoices with adjustments made if they have held a junior or concession membership in 2017 (with conditions; please click here to view terms and conditions for junior and concession memberships). All prices in Virtual Venue are listed as the adult rate. To view concession or junior prices, simply click on the PRICE LIST tab when viewing seats in Virtual Venue.
What if the seat allocation within my group is incorrect and I have to change who is in each seat?
Group members will be issued their 2018 renewal invoices with adjustments made to reflect the seating arrangement they held in 2017. If the information on renewal invoices remains incorrect, please email changes to firstname.lastname@example.org once invoices are issued (from December). Note that the club will not be able to respond to any requests for changes until after invoices are issued.
Can I relocate my group to another seating location?
With the Seat Secure windows closing at 5pm (WST) on Monday, November 27, groups no longer have the ability to relocate to another seating position.
If I don’t like my seats, will I be able to move them for 2019?
Reserved seat members will be able to place a seat move request to the club, however it is not guaranteed that you will be able to move your seats to a different location. The club will prioritise any seat move requests from members who need to change seats due to a medical condition, and following that, on tenure.
The club will begin taking seat move requests for 2019 at the completion of the 2018 season.
I’ve already paid for my In The Wings membership for 2018. What happens to the membership fees I’ve already paid?
Any In The Wings member who upgrades into a Reserved Seat or Flexi membership for 2018 will have the cost of their In The Wings membership(s) deducted off the cost of their new membership for 2018.
I'm an In The Wings member and I only want two seats for 2018. Can I take the rest of my allocation in 2019?
No. Although In The Wings members are eligible to take up to two adults and two junior seats when their upgrade window opens, they must take their full allocation of seats during that window. This means that if you would like four seats, you cannot take two seats initially and take another two the following year. Once an In The Wings membership is upgraded for a Reserved Seat or Flexi membership, the member is no longer on the waitlist for seats.