Terms and Conditions
2019 West Coast Eagles Membership
Membership of the West Coast Eagles Football Club may be purchased by application in the prescribed manner, currently through completion of a paper form, online through the West Coast Eagles Football Club’s website, by telephone to the Membership Services Centre or by renewal of an existing membership.
By purchasing a West Coast Eagles membership, you agree to abide by the following terms and conditions, and the policies of the West Coast Eagles Football Club.
1. Purchase of Membership
If you are successful in your membership application, the West Coast Eagles Football Club will issue a payment confirmation electronically, within five business days. Best efforts will be made to ensure membership cards and fulfilment packages are issued by February 28, 2019 (subject to the application date). Access members who join during the season will receive a membership card (or match entry ticket) prior to the next match.
The West Coast Eagles Football Club reserves the right not to accept any membership application in its absolute discretion.
2. Term of membership
Subject to the following terms and conditions, your West Coast Eagles Football Club membership will entitle you to the benefits of club membership from receipt of your membership payment to October 31, 2019.
3. Membership Categories
3.1 Club Membership Categories and Entitlements
3.1.1 Reserved Seat Membership Categories
Reserved seat memberships include the following reserved seat categories : A Reserve, B Reserve, C Reserve, D Reserve, E Reserve, Front Row, Blue & Gold Terrace, and Club 87.
Reserved seat memberships entitle the holder to a reserved seat for eleven (11) West Coast Eagles 2019 Toyota AFL Premiership Season home matches at Optus Stadium. Entitlements may be viewed here and may vary from season to season, at the discretion of the club.
The West Coast Eagles Football Club reserves the right to move any reserved seat member to another seat, to satisfy a club requirement, without prior consent from that member.
Should a home match be cancelled, for whatever reason, the club is not liable for any refund or compensation to members for the cancellation of said match.
There is no guarantee of undercover seating or protection from the elements in any seat at Optus Stadium. Full, unrestricted viewing of the game and arena is not guaranteed in any category of seating. Seats may be classified as Restricted Viewing at the discretion of the club where, in the opinion of the club, a significant amount of match play is obstructed from view on an ongoing basis.
VenuesLive, as operator of Optus Stadium, hires the facilities at Optus Stadium to Indian Pacific Ltd. (trading as West Coast Eagles Football Club) for the specified number of AFL home matches as prescribed by the AFL fixtures on an annual basis. The club has the right to market and sell facilities as determined by VenuesLive. Stadium seating is made available to the club to offer a renewal arrangement to members on a year-by-year basis for West Coast Eagles home matches only. Reserved seat members do not hold any rights to access their seat for any other event or match apart from the club’s 11 home matches of the 2019 Toyota Premiership Season, as specified by the club.
3.1.2 General Admission Membership Categories
General admission memberships entitle the holder to entry into designated, unreserved general admission seating areas of Optus Stadium for a specified number of West Coast Eagles 2019 Toyota Premiership Season home matches at Optus Stadium (subject to capacity at any given match).
Additional fees and charges may apply to general admission memberships. Members’ access to matches is not guaranteed. Access is subject to capacity and the club recommends that members reserve a seat in order to guarantee entry, particularly at high demand matches. Access may be gained to designated, unreserved seating on a first-come, first served basis, subject to availability, and members may upgrade to a reserved seat at the venue for an additional fee, subject to availability. Ticket agencies may charge a booking fee, which is to be paid by the member.
Flexi Memberships: Entitles the holder to entry and general admission seating for up to three (3) or five (5) West Coast Eagles 2019 Toyota AFL Premiership Season matches at Optus Stadium of their choice (subject to availability). Flexi members have access to limited unreserved seating available in sections at Optus Stadium, as nominated by the club, mostly in the upper tier on the eastern end. This seating is subject to capacity. Reserved seat upgrades may be purchased in advance through Ticketmaster, subject to availability and additional fees and charges will apply. The club may, at its discretion, specify certain matches as ‘fully-reserved’ in anticipation of high demand (eg WCE v FFC). In these instances, all Flexi members who wish to attend that match must upgrade to a reserved seat in advance through Ticketmaster, subject to availability and additional fees and charges will apply. For a full list of benefits available to Home Flexi 3 or 5 match members, please click here.
Victorian Gold: For a full list of benefits available to Victorian Gold members, please click here.
Victorian Platinum: For a full list of benefits available to Victorian Platinum members, please click here.
Please click here for full terms and conditions relating to Victorian Gold and Victorian Platinum memberships.
3.1.3 Interstate Membership Categories
Interstate Members: for a full list of benefits available to Interstate members please click here. For terms and conditions relating to Interstate memberships, please click here.
3.1.4 Non Access Membership Categories
Baby Eagles: for a full list of benefits available to Baby Eagles members, please click here.
Rick’s Rascals: for a full list of benefits available to Rick’s Rascals members, please click here.
Rick’s Rookies: for a full list of benefits available to Rick’s Rookies members, please click here.
Eagles Rising Stars: for a full list of benefits available to Eagles Rising Stars members, please click here.
In The Wings: for a full list of benefits available to In The Wings members, please click here.
Eagles Nest: for a full list of benefits available to Eagles Nest members, please click here.
Global Eagles: for a full list of benefits available to Global Eagles members please, click here.
3.2 Membership Classifications and Concessions
Family memberships are available for some Reserved Seat and Victorian memberships, including combinations of up to two adults and up to three juniors (under the age of 15 as at January 1, 2019).
To be eligible for a junior membership, the applicant must be 5 years of age or older and under the age of 15 as at January 1, 2019. Juniors aged under 5 years of age at January 1, 2019, are entitled to attend matches without a club membership; however, they must not occupy a seat.
Student concession is available to members studying full-time in 2019. The membership application/renewal form must be accompanied by a copy of your 2018 student card or a photocopy of a stamped, receipted 2019 enrolment form from your educational institution.
Pensioner concession is available to members holding a 2019 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Membership application/renewal forms must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2019 Toyota AFL Premiership Season.
3.3 Toyota AFL Finals Series Entitlements
Each member’s access to purchase tickets to 2019 Toyota AFL Finals Series matches will be determined by the member’s membership category and corresponding entitlements. Please refer to the terms of each particular category for further detail. The club will communicate information relating to members’ access to purchase tickets to Toyota AFL Finals Series matches in late August, should the club be participating in the 2019 Toyota AFL Finals Series.
Payment terms are strictly in accordance with the payment schedule stipulated on the renewal invoice.
Application for membership or renewal confirms agreement to pay accounts in full within the listed payment terms. Intention to renew must be provided to the club prior to the closing date specified on the renewal invoice. If full payment is not received within the agreed payment terms, your membership will be forfeited. Membership cards/ground entry tickets will not be activated if payment terms are not met.
If you are experiencing difficulty in making payment within the agreed terms, you must contact the club to discuss alternative payment options, prior to the closing date specified.
Please refer to Eagle Easy Terms and Conditions for information relating to payment using automatic renewal payment plans.
All payments are non-refundable. If your account is referred to debt collection services, you agree to pay any fees, charges, disbursements and commissions relating to collection of the debt, in addition to the membership payment.
5. GST and Levies
Except where expressly noted, all prices include GST and any applicable venue levy.
6. Refund policy
The West Coast Eagles Football Club is under no obligation to refund payments relating to a membership, either in full or in part, unless required by law. Nothing in these terms and conditions is intended to limit, restrict or exclude rights available to you under Australian Consumer Law.
7. Cancellation policy
The West Coast Eagles Football Club reserves the right to cancel any membership at the club’s discretion.
8. Transfer policy
All memberships are non-transferable unless they meet the conditions specified by the West Coast Eagles Football Club. For more information, please click here.
9. No On-selling
West Coast Eagles memberships, tickets, membership benefits and match day tickets may not, without prior written authorisation of the West Coast Eagles Football Club, be sold at a premium, exchanged for goods and services or be used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If a West Coast Eagles membership, ticket, membership benefit or match day ticket is sold in breach of these conditions, it will be void and will not entitle the holder to admission to the event. Further penalties may apply (including cancellation of offending club member’s club membership without refund of any part of the membership payment).
10. Code of conduct
All members must abide by the West Coast Eagles code of conduct.
Upon becoming a member of the West Coast Eagles, you agree that you will abide by all conditions of membership, including the code of conduct relating to behaviour while in attendance at Optus Stadium or when interacting with the West Coast Eagles Football Club in any capacity. You remain responsible for the conduct of anyone utilising your membership benefits to attend matches. In the event that you provide others with access to your membership(s), any unacceptable conduct by them may have a negative impact on your membership benefits, in addition to penalties applied by the venue. You will be liable for the cost of replacement or repair relating to any loss or damage to Optus Stadium property caused by you or anyone utilising your membership benefits to attend matches, or loss or damage to any West Coast Eagles property.
Your membership card remains the property of the West Coast Eagles. Attendees at matches must show their membership card to West Coast Eagles personnel or the club’s authorised representatives (including venue and security staff) if asked to do so. You agree that West Coast Eagles may require Optus Stadium to notify it of membership card details where the holder of the card is involved in any incident at Optus Stadium in breach of the West Coast Eagles code of conduct and/or the Stadium Conditions of Entry
12. Telephone and Internet Renewals
Members may renew their club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of club membership.
The West Coast Eagles Football Club reserves the right to amend, from time to time, the terms and conditions of club membership, without written notice. Members will have no claim against the club by reason of any change made to the terms and conditions of club membership.
13. Further Information
If you require further information in relation to these terms and conditions, please visit www.westcoasteagles.com.au or call the club’s Membership Services Centre on 08 9388 4566.
The West Coast Eagles Football Club reserves the right to amend, from time to time, the terms and conditions of club membership and club policies, without prior notice. Members will have no claim against the club by reason of any change made to the terms and conditions of club membership, or club policies.