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Terms and Conditions

Membership T&Cs

Terms and Conditions
2017 West Coast Eagles Membership

1. Purchase of Membership

If you are successful in your Membership application, the club will issue you a payment confirmation electronically within five business days. Best efforts will be made to ensure your membership card and fulfilment package is issued within 14-25 working days after November 16, 2016, or within 30 working days if purchase is following this date.  Access members who join during the season will receive a membership card (or match entry ticket) prior to the next game.

The club reserves the right not to accept any membership application in its absolute discretion.

2. Term of membership

Subject to the following terms and conditions, your club membership will entitle you to the benefits of club membership from receipt of your membership payment to October 31, 2017.

3. Membership Categories

3.1 Club Membership Categories and Entitlements

3.1.1 Reserved Seat Membership categories

Season members: For a full list of benefits available to Season members please click here.

Season members hold a reserved seat for 11 home matches, and will be given the option to retain that same seat each year by renewing prior to the cut-off date each season.

Should one of the qualifying home matches be cancelled, for whatever reason, the club is not liable for any refund or compensation to members for the cancellation of said match.

The club reserves the right to move any Season member to another seat, to satisfy a club requirement, without prior consent from that member.

Full, unrestricted viewing of the game and arena is not guaranteed in any category of seating. Seats may be classified as Restricted Viewing at the discretion of the club, where a significant amount of the game or arena is restricted from view. Any seat classified as either undercover or underneath a roofline does not guarantee protection from the elements.
The WA Football Commission Inc. (WAFC), as landlords of Domain Stadium, rent the facilities at Domain Stadium to Indian Pacific Ltd. (trading as West Coast Eagles Football Club) for the specified number of AFL home matches as by the AFL fixtures on an annual basis. The club has the right to market and sell the facilities as determined by the WAFC. Stadium seating remains the property of the WAFC and is made available to the club to offer a renewal arrangement to members on a year by year basis for West Coast Eagles home games only. Season members do not hold any rights to access their season seat for any other event or match apart from 11 home matches of the AFL home and away season, as specified by the club.

3.1.2 General Admission Membership categories

Victorian Gold: For a full list of benefits available to Victorian Gold members, please click here.

Victorian Platinum: For a full list of benefits available to Victorian Platinum members, please click here.

Additional fees and charges may apply to general admission memberships. Members’ access to matches is not guaranteed. Access is subject to capacity and the club recommends that members reserve a seat in order to guarantee entry, particularly at high demand matches. Access may be gained to designated, unreserved seating on a first-come, first served basis, subject to availability, and members can upgrade to a reserved seat at the venue for an additional fee subject to availability. Ticket agencies may charge a booking fee which is to be covered by the member.

Please click here for full terms and conditions relating to Victorian Gold and Victorian Platinum members.

3.1.3 Interstate Membership categories

Interstate Members: for a full list of benefits available to Interstate members please click here. For terms and conditions relating to Interstate Members, please click here.

3.1.4 Non Access Membership categories

Baby Eagles: for a full list of benefits available to Baby Eagles members, please click here.
Rick’s Rascals: for a full list of benefits available to Rick’s Rascals members, please click here.
Rick’s Rookies: for a full list of benefits available to Rick’s Rookies members, please click here.
Eagles Rising Stars: for a full list of benefits available to Eagles Rising Stars members, please click here.
In The Wings: for a full list of benefits available to In The Wings members, please click here.
In The Wings Plus: for a full list of benefits available to In The Wings Plus members, please click here. For terms and conditions specific to In The Wings Plus, click here.
Eagles Nest: for a full list of benefits available to Eagles Nest members, please click here.
Global Eagles: for a full list of benefits available to Global Eagles members please, click here.

3.2 Membership Classifications and Concessions

3.2.1 Family

Family memberships are available for Season Members, including combinations of up to two adults and up to 3 juniors (under the age of 15 as of January 1, 2017).

3.2.2 Junior

To be eligible for a junior membership, the applicant must be 5 years of age or older and under the age of 15 as at January 1, 2017. Juniors aged under 5 years of age at January 1, 2017, are entitled to attend matches without a club membership; however, they must not occupy a seat.

3.2.3 Student

Student concession is available to members studying full-time in 2017. The membership application/renewal form must be accompanied by a copy of your 2017 student card or a photocopy of a stamped, receipted 2017 enrolment form from your education institution.

3.2.4 Pensioner

Pensioner concession is available to members holding a 2017 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Membership application/renewal forms must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2017 football season.

3.3 Toyota AFL Finals Series entitlements

Each member’s access to the 2017 Toyota AFL Finals Series matches will be determined by the member’s membership category and corresponding entitlements. Please refer to the terms of each particular category for further detail. The club will communicate information relating to members’ access to Toyota AFL Finals Series matches in late August should the club be participating in the Toyota AFL Finals Series.

4. Payment

Payment terms are strictly in accordance with the payment schedule stipulated on the renewal invoice.
In applying for membership, you agree to pay accounts in full within the agreed payment terms and prior to the first home-and-away game of season 2017. Intention to renew must be provided to the club prior to the closing date specified on the renewal invoice. If full payment is not received prior to the first home-and-away game of season 2017, your membership will be forfeited. Membership cards/ground entry tickets will not be released until payment has been received in full.
Please refer to Eagle Easy Terms and Conditions for information relating to payment using automatic renewal payment plans.
All payments are non-refundable. If your account is referred to debt collection services, you agree to pay any fees, charges, disbursements and commissions relating to collection of the debt.

5. GST and Levies

Except where expressly noted, all prices include GST and any applicable venue levy.

6. Refund policy

The West Coast Eagles is under no obligation to refund payments relating to a membership either in full or in part, unless required by law. Nothing in these terms and conditions is intended to limit, restrict or exclude your rights under Australian Consumer Law.

7. Cancellation policy

The West Coast Eagles Football Club reserves the right to cancel any membership at the club’s discretion.

8. Transfer policy

All memberships are non-transferable unless they meet the conditions specified by the club. For more information, please click here.

9. No On-selling

West Coast Eagles memberships, season tickets, membership benefits and match day tickets may not, without prior written authorisation of West Coast Eagles Football Club, be sold at a premium, exchanged for goods and services or be used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If a West Coast Eagles membership, season ticket, membership benefit or match day ticket is sold in breach of these conditions, it will be void and will not entitle the holder to admission to the event. Further penalties may apply (including cancellation of offending club members’ club membership without refund of any part of the membership payment).

10. Code of conduct

All members attending matches at Domain Stadium agree to abide by the WA Football Commission-issued Code of Conduct and associated policies in keeping with crowd behaviour.

Upon becoming a member of the West Coast Eagles, you agree that you will abide by all conditions of membership, including the WAFC Code of Conduct relating to behaviour while in attendance at Domain Stadium. You remain responsible for the conduct of anyone utilising your membership benefits to attend matches. In the event that you provide others with access to your seat(s), any unacceptable conduct by them may have a negative impact on your membership benefits, in addition to penalties applied by the venue.

11. Privacy

All personal information that you provide will be used, and may be disclosed, by the West Coast Eagles Football Club (including for promotional and marketing purposes) and the AFL in accordance with the AFL and AFL Club Privacy Policy, which is available atwww.westcoasteagles.com.au/privacy. By providing your personal information, you agree to such use and disclosure by the West Coast Eagles Football Club and the AFL and confirm that you have read and agree to be bound by the AFL and AFL Club Privacy Policy.

12. Telephone and Internet Renewals

Members may renew their club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of club membership .
The West Coast Eagles reserves the right to amend from time to time the terms and conditions of club membership, without written notice. Members will have no claim against the club by reason of any change made to the terms and conditions of club membership.

13. Further Information

If you require further information in relation to these terms and conditions, please visit www.westcoasteagles.com.au or call the club’s Membership Services Centre on 08 9388 4566.

 

14. Contact Details

It is the member's responsibility to ensure their contact details remain up to date with the club. 

Eagle Easy T&Cs

EAGLE EASY PLAN - TERMS AND CONDITIONS

Eagle Easy Upfront

1. The West Coast Eagles will deduct from the member’s nominated Visa or Mastercard account one single payment of the full amount of the member’s membership cost for the next following season. 
2. Members using Eagle Easy Upfront will have their Visa or Mastercard account debited in November of each year for the following  season’s membership cost, unless the member opts out of the payment method. 
3. Members can opt out of Eagle Easy Upfront at any time by providing notice in writing at least 7 days prior to the scheduled deduction (including email) to the West Coast Eagles Membership Department, but must finalise any outstanding payments prior to doing so.
4. Members will be provided a minimum of 14 days’ notice in writing (usually by email) of the payment amount that will be deducted from their credit card for the following season’s membership, and any changes to Eagle Easy terms and conditions.
5. By selecting Eagle Easy Upfront, the member authorises the West Coast Eagles Football Club to debit the nominated credit card in the amount advised.
6. If full payment is not received prior to the first home and away game of season 2017, the applicable membership will not be renewed and the West Coast Eagles reserves the right to re-allocate the seats.
7. All ground entry tickets will not be issued until payment has been received in full.
8. If any payment fails to complete, or the card is declined or rejected for any reason, further attempts will be made during the following ten working days to contact the member and/or otherwise attempt to successfully finalise payment.
9. The West Coast Eagles Football Club does not accept Amex or Diners cards.
10. Eagle Easy Upfront deductions will be processed on November 3, 2016 for the 2017 season. For all members without a Victorian or Interstate product in their account and then all remaining accounts will be processed on December 1, 2016.

Eagle Easy TwoPart

1. The West Coast Eagles will deduct from the member’s nominated Visa or Mastercard account two (2) equal payment instalments, each for 50% of the full amount of the member’s membership cost for the next following season.
2. Members using Eagle Easy TwoPart will have their Visa or Mastercard account debited in November and February of each year for the following season’s membership cost, unless the member opts out of the payment method. 
3. Members who choose Eagle Easy TwoPart as their payment option after the date of the first scheduled instalment deduction (November 3, 2016) will have their first payment deducted within two days of signing up as a member, to bring them in line with the payment schedule.
4. Members can opt out of Eagle Easy TwoPart at any time by providing notice in writing at least 7 days prior to the scheduled deduction to the West Coast Eagles Membership Department (including email), but must finalise any outstanding payments prior to doing so.
5. Members will be provided a minimum of 14 days’ notice in writing (usually by email) of the payment amount that will be deducted from their credit card for the following season’s membership, and any changes to the Easy Eagle terms and conditions.
6. By selecting the Eagle Easy TwoPart, the member authorises the West Coast Eagles Football Club to debit the nominated credit card in amounts and at intervals as advised, and agrees to finalise all payments prior to the first home and away match of the applicable season.
7. If full payment is not received prior to the first home and away game of season 2017, the applicable membership will not be renewed and the West Coast Eagles reserve the right to re-allocate the seats.
8. All ground entry tickets will not be issued until payment has been received in full.
9. If any payment fails to complete, or the card is declined or rejected for any reason, further attempts will be made during the following ten working days to contact the member and/or otherwise attempt to successfully finalise payment.
10. The West Coast Eagles Football Club does not accept Amex or Diners cards.
11. Eagle Easy Two Part deductions will be processed on November 3, 2016 and February 2, 2017 for the 2017 season for all members without a Victorian or Interstate product in their account and then all remaining accounts will be processed on December 1, 2016 and February 2, 2017.

Refund Policy

Once a membership has been purchased, the West Coast Eagles Football Club is under no obligation to refund payments relating to that membership. Requests for refunds will only be considered in exceptional circumstances and at the sole discretion of the West Coast Eagles Football Club.

All applications for a refund of payment are to be made in writing and addressed to:
West Coast Eagles Football Club
Attn: Membership Operations Manager
PO BOX 1305
SUBIACO WA 6904

 

Beyond the Border T&Cs

Terms and Conditions

2017 Beyond the Border memberships

Victorian Gold and Victorian Platinum

Access to matches is not guaranteed. Access is subject to capacity, and members are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis, subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

Victorian Platinum, Victorian Gold and Interstate memberships cannot be used to gain access to matches played at Simonds Stadium. The Victorian Gold package is based on the number of matches in Melbourne (MCG and Etihad Stadium). The decision to exclude Simonds Stadium from the Victorian Gold membership package was based on significant feedback received indicating that members were less likely to attend this match due to travel and difficulty in upgrading to a reserved seat through the ticketing agent. 

Please note that the ANZAC Day match between Collingwood and Essendon is not available as an optional  non-West Coast game to Victorian Platinum members.

The West Coast Eagles Football Club may from time to time where reasonably necessary vary the terms and conditions of West Coast Eagles Football Club Memberships. The West Coast Eagles Football Club will communicate any change to its membership terms and conditions via the club website. Members will have no claim against the West Coast Eagles Football Club by reason of any change made to its membership terms and conditions.

Interstate Memberships

For matches played outside of Melbourne, Interstate members will be required to book their tickets through the club’s website or via the club’s Melbourne office, within the specified timeframe. Detailed instruction of the booking process will be emailed to members in early 2017. Access to matches is not guaranteed and is subject to capacity.  Interstate members can access their Melbourne match entitlements by scanning their barcode at up to two (2) West Coast Eagles matches in Melbourne. Total match entitlement, including matches outside of Melbourne, is three (3) games. For terms and conditions around Melbourne match entry and use, please refer to the terms and conditions above.

 

Seat Return T&Cs

Terms and Conditions

2017 Seat Return Program 

1. By returning your seat through the Seat Return Program, you confirm your understanding and acceptance of the below Terms and Conditions of the program.

2. Seats may be returned using one of the following methods:​

2.1 Online, by logging in to your Account Manager with your membership number and password. This can be done at any time, up until two hours prior to bounce down, or,

2.2 By contacting the Membership Services Centre on (08) 9388 4566 during business hours only (Monday to Friday, 8.30am to 4.30pm and Saturday 9am to 1pm).

3. Seats cannot be returned by emailing the West Coast Eagles membership inbox.

4. Once you return your seat, it cannot be retrieved for use for that match.

5. Return credits are awarded only if the returned seat is successfully on-sold by Ticketmaster. There is no guarantee that a returned seat will be on-sold.

6. Credit earned on seats successfully returned may only be redeemed on the following season's membership renewal and is not transferable.

7. Seat return credits are not refundable and not redeemable for cash.

8. Within one (1) week of each West Coast Eagles home match at Domain Stadium, you will be advised by the club via email if your seat has been successful in selling. If you do not have a valid email listed with the West Coast Eagles, you will be required to contact the club to request this information.

9. All seat return tickets must be purchased through nominated Ticketmaster outlets or ticketmaster.com.au. Tickets sold or purchased through any other forum are not eligible for seat return credit.

10. In The Wings, In The Wings Plus, Eagles Nest, Eagles Rising Stars, Rookie Eagles members will have access to a seven (7) day priority period to purchase tickets available through the Seat Return Program. Any remaining tickets will be made available to the general public for purchase from 9am WST on the Monday immediately prior to the match.

11. Total seat return credits will be calculated at the completion of the home and away season and automatically credited to membership accounts; the total credit amount will appear on the following year’s membership renewal invoice.

12. 2017 Seat Return credit prices will be released in January 2017.

13. The West Coast Eagles decision on issuance of seat return credits will be final and cannot be contested.

14. The West Coast Eagles reserves the right to change any of the above terms and conditions throughout the season without written notice, please refer to the website (westcoasteagles.com.au).

 

Member Choice T&Cs

Terms and Conditions

2017 Member Choice Item

1. The following membership packages are entitled to a Member Choice item in 2017: Season members, Victorian Platinum, Victorian Gold, and Interstate members (please note: Captain's Club members will have a pre-selected commemorative item mailed to them).

2. All member choice items are subject to availability, and will be distributed on a first-come, first-served basis.

3. Upon renewal of a Season membership for the 2017 season, eligible members will be contacted by the club to make their member choice product selection. Eligible members will be reminded should they not respond to the initial prompt. Should an eligible member fail to make their choice by the nominated cut-off date (November 11, 2016), then the club will automatically assign them an item, subject to availability. 

4. Eligible members must renew their membershp by the nominated cut-off date listed on their invoice to be eligible for the member choice item as one of their membership entitlements.

5. The West Coast Eagles reserves the right to change any of the above terms and conditions without written notice, please refer to the website for more details (westcoasteagles.com.au).